Cancellation policy

This is an English translation for convenience. The Spanish version prevails if there is any discrepancy.

No lock-in

Monthly plans have no minimum commitment or cancellation penalty. Cancellation may be requested at any time from the contract email address by writing to guillem@taxfactory.es or through the billing portal when available.

When service ends

Cancellation is scheduled for the end of the billing period. Service and future charges end then. The accrued current-period fee is not prorated or refunded except for a billing error, legal requirement or express agreement.

Cancellation does not remove overdue amounts, accepted additional work or obligations generated before termination. TaxFactory may suspend service for non-payment while the scheduled exit and debt are handled separately.

Open obligations

TaxFactory and the client will coordinate open filings, payroll or formalities in writing. Work will be completed only if included and there is sufficient time and complete information. TaxFactory will avoid filings that could duplicate the incoming adviser’s work.

Documents and access

At period end, TaxFactory will prepare client documents and ledgers in a reasonable secure format. Legally required copies may remain restricted for the applicable period. TaxFactory-controlled access and authorizations will be closed where appropriate.

Confirmation

The cancellation will be confirmed through a channel that records its request and end date. If no confirmation arrives, contact guillem@taxfactory.es with the business name and contract email, but no credentials or full bank details.